Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
All returns are eligible for a 50% restocking fee.
Please do not send your purchase back to the manufacturer but to your place of purchase.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged due to manufacturing. As all items are hand checked many times before sale so we have full confidence in the function and quality of each product.
If you need to exchange it for a different sizes then this is easily done by contacting our support staff for approval. After being given a return code send the original back to us in a clean respectable condition to: Chimella Ltd, 3 Mount Echo Drive , London, E4 7LA
make sure that the return code is clearly visible with your name and action required.
To return your product, you should mail your product to: Chimella Ltd, 3 Mount Echo Drive, London, E4 7LA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We are here to help so Contact us at for questions related to refunds and returns. Always remember that we are here to help and will not tolerate aggressive customers so stay calm and everything will always get sorted.
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