£1,019.94
134 Reviews
Here at CHIMELLA we are so confident that you will love of our fantastic product that we offer our Gold Stamp Service of a 14 day money back guarantee to all of our customers.
If you find that your CHIMELLA does not meet your expectations we offer a full refund to you if the product is returned to us within 14 days from the date of purchase and in an good resaleable condition.
If you find that you have bought the wrong size CHIMELLA for your chimney do not worry as we are here to help. All you need to do is let us know what size you need, return your CHIMELLA to us and we will send you out the correct size after taking payment for the difference. Easy.
We pride ourselves on our high levels of customer service and feel that when you are buying the best you deserve the best so your whole experience of buying from CHIMELLA should be as good as our product – smooth, efficient and pleasurable!
Hi Simon,
Thanks so much for your call just now! I want to leave a review as I am totally blown away by your customer service.
“I was having a little trouble fitting my Chimella into my chimney. It just wouldn’t seem to hold, despite doing what I thought the directions said to do. I wrote to the company via the website, and not a few minutes later, Simon the owner himself called me! He walked me through what I was doing wrong, and the Chimella fit perfectly in place afterall. Amazing service for a fantastic product. Thanks Simon!”
I live in 18th Century stone farmhouse in rural South Wales. Bought the Chimella extra large. Most impressive company I’ve dealt with for many years. Quick delivery of order. Got call back in respect of query within 10 minutes of phoning and query resolved within couple of days. Got subsequent follow up call to make sure I was happy. Thank you Simon and your excellent team.
Very effective product.
For many years we have experienced a chilling draught down our living room chimney, when not using it as an open fireplace. I had previously considered balloons and woollen plugs, but nothing looked as if it would be easily removable in winter, between fires. I finally came across Chimella after searching online, and was impressed by the obvious care that had gone into the design. I was also very impressed with the professional website, the videos and the glowing reviews.
I ordered a standard size, which was speedily delivered. The packaging and instructions were first class. After a few tries and careful reading of the instructions, I was able to install it and we noticed the improvement in draught exclusion straight away. When we needed a fire, it was very easy to remove the Chimella and dispose of the soot that it had caught.
When a problem occurred (caused by my forgetting to re-read the instructions some time after installation) and I contacted the company, Simon Facetimed me very quickly and sorted everything out extremely efficiently. I would not hesitate to recommend Chimella for the quality of its product and service. It’s worth every penny for the comfort it brings, let alone the savings it must make on the heating bills.
