
Here at CHIMELLA we are so confident that you will love of our fantastic product that we offer our Gold Stamp Service of a 14 day money back guarantee to all of our customers.
If you find that your CHIMELLA does not meet your expectations we offer a full refund to you if the product is returned to us within 14 days from the date of purchase and in an good resaleable condition.
If you find that you have bought the wrong size CHIMELLA for your chimney do not worry as we are here to help. All you need to do is let us know what size you need, return your CHIMELLA to us and we will send you out the correct size after taking payment for the difference. Easy.
We pride ourselves on our high levels of customer service and feel that when you are buying the best you deserve the best so your whole experience of buying from CHIMELLA should be as good as our product – smooth, efficient and pleasurable!

We purchased the Chimella a number of years ago from Chimella’s exhibition stall at the Ideal Home Exhibition. We have an open plan layout in the house where we loose a lot of heat which is why we purchased the Chimella to help. Once installed we instantly felt a difference in the warmth of the living room. The Chimella has served us well over the years and more recently customer service has been excellent with dealing and resolving an issue (of my own making) in helping with a repair. Great product, even better service – highly recommended!

Hi Chimella people,
Just wanted to say, we bought your product from the NEC Birmingham in the summer. I was more than sceptical about perching an umbrella, husband thought it a great idea. I was honest with you and said I would not be happy if it didn’t work.
Well I’m a convert and would recommend your product. The winter has been a cold one and we are only part way through. Not only has it saved us on heating our front room, we can sit in comfort without drafts. It’s a great product.
Many thanks

Outstanding Product! – we have a large 27m2 listed living room and large fireplace, couldn’t heat the room well with central heating, and once warm it lost its heat within the hour of turning the heating off. Not any more… the chimella is amazing! the room heats in a quarter of the time and stays warm for hours. Anyone who has a chimney MUST get one, it will pay for its self within the year; and it really is easy to use. I really can’t praise the product enough.
Simons after care and support is exemplary – buy with confidence; five stars!