
Here at CHIMELLA we are so confident that you will love of our fantastic product that we offer our Gold Stamp Service of a 14 day money back guarantee to all of our customers.
If you find that your CHIMELLA does not meet your expectations we offer a full refund to you if the product is returned to us within 14 days from the date of purchase and in an good resaleable condition.
If you find that you have bought the wrong size CHIMELLA for your chimney do not worry as we are here to help. All you need to do is let us know what size you need, return your CHIMELLA to us and we will send you out the correct size after taking payment for the difference. Easy.
We pride ourselves on our high levels of customer service and feel that when you are buying the best you deserve the best so your whole experience of buying from CHIMELLA should be as good as our product – smooth, efficient and pleasurable!

Hi Si thanks for the advice. Doing it manually and more central seems to have worked. Will keep trying over the next week to check it constantly. The difference is instant. Unbelievable. Once again thanks for the quick response and advice. Top customer service!


Outstanding Product! – we have a large 27m2 listed living room and large fireplace, couldn’t heat the room well with central heating, and once warm it lost its heat within the hour of turning the heating off. Not any more… the chimella is amazing! the room heats in a quarter of the time and stays warm for hours. Anyone who has a chimney MUST get one, it will pay for its self within the year; and it really is easy to use. I really can’t praise the product enough.
Simons after care and support is exemplary – buy with confidence; five stars!