“Thanks for your prompt customer service and great product”
John Ong

Service & Quality

Buying from CHIMELLA should be an effortless and pleasurable experience. Our whole company has been created around the highest possible levels of service that we can offer to our clients. A beautifully, well-made quality product is only half the story.

Each Chimney Umbrella item is hand-checked and hand-packaged before an individual, quality passport can be issued. Only then will we offer our full assurance that you will be receiving a quality product and only then is your package ready for delivery.

A full tracking service can be issued for your purchase, giving full confidence to your packages whereabouts at all times. If there are any issues with your product we offer a full refund or replacement on receipt of faulty item.

We allow 30 days from the date of purchase for the package to arrive back with us, at which time an immediate assessment of the item will be made.

This is the UK Chimella Site. Click here to visit the US site at https://us.chimella.com