I just wanted to say thank you so very much for the new Chimella. It arrived this morning and is now in the flue and keeping my room warm! Always a pleasure dealing with such a pro active company. Really refreshing and thankyou so much for getting the chimella to me so quickerly. The thought of not having a chimella over the xmas period was unthinkable. Our room is freezing without it. I love what you said to me on the phone “once you go chimella you can never go back!”….so true. All the best for 2018.

Thank you so much for your prompt and professional response when I had an issue with my Chimella. The replacement part arrive very promptly and us doing its job again.My fault I snapped the handle but Simon sorted this out for us absolutely no problem at all. Many thanks.
Great company
Great product
Great service.

Regards Kathryn Piper

I ordered the standard ‘Chimella’ after seeing a demonstration a year ago in Harrogate in 2019. I was so impressed at the time and since have moved into a Bungalow which has a retained open fire place. Last Christmas both myself and wife Liz thought the living room was cold, well freezing I’d put it, even with the central heating on. We didn’t use the open fire at the time and never put two-and-two together that we were losing heat up the chimney. After seeing Simon’s video on just how much heat we were losing, we remembered seeing the ‘Chimella’ at Harrogate an investigated online. So, we had a chat together and sent off for our ‘Chimella’. Like most men, when the product arrived, I immediately got it out the box, read the instructions and the run straight to the chimney as if it were Christmas. Now I have to say at this point, I did something wrong! So, I emailed Simon and was stunned to have a private one-to-one Facetime chat with him and my problem was solved in less than a minute. ‘Chimella’ have great video’s which guide you through installation and even one in case of problems, but what a product! I fully endorse the ‘Chimella’ as it works for me and I’m sure it’ll work for you too. For anyone who hates losing money up the chimney, this may be the product for you.

Jim Baird
North Yorkshire