For open grate fires which use gas or natural fuels which have any flue shape between 200mm x 200mm up to 430mm x 430mm at a height of between 600mm and 700mm above the fireplace opening.
Here at CHIMELLA we are so confident that you will love of our fantastic product that we offer our Gold Stamp Service of a 14 day money back guarantee to all of our customers.
If you find that your CHIMELLA does not meet your expectations we offer a full refund to you if the product is returned to us within 14 days from the date of purchase and in an good resaleable condition.
If you find that you have bought the wrong size CHIMELLA for your chimney do not worry as we are here to help. All you need to do is let us know what size you need, return your CHIMELLA to us and we will send you out the correct size after taking payment for the difference. Easy.
We pride ourselves on our high levels of customer service and feel that when you are buying the best you deserve the best so your whole experience of buying from CHIMELLA should be as good as our product – smooth, efficient and pleasurable!
Hi Si thanks for the advice. Doing it manually and more central seems to have worked. Will keep trying over the next week to check it constantly. The difference is instant. Unbelievable. Once again thanks for the quick response and advice. Top customer service!
“I bought the Chimella product about a year ago after I saw it at the Ideal Home Show. It has been a real asset, stopping dirt falling down the chimney and making it easier to heat the room it’s fitted in. This is great with winter just arriving again! Simon has also provided fantastic customer service when I was struggling with uninstalling and reinstalling the product recently – the you tube video is also a life saver. Thanks Simon.
After bumping into Simon this year at Grand Designs we just had to express how pleased we were with our chimellas and promised that we would write a review. So here we go.
We bought 5 chimellas from Grand Designs in Birmingham 3 years ago, 3 standard and 2 Large. The differance to our home has been amazing and our once very draughty victorian terrace house is now warm and cosy. Our doors now close without being blown open and our bills have been massively reduced. As usual we forgot how good the product was until we recently took one out in our front room for a fire. All was great and nice to have a fire for a change until we came down in the morning and the house was freezing. We couldn’t understand why until we went down stairs and noticed that we had left the chimella on the hearth before we went to bed and not put it back in the flue. So I quickerly poped it in the flue and literally within 10 minutes the house was warm again. Unbelievable. What a brilliant Product.
A great british invention and we can not recommend this product enough. This is definately no gimmack and it will make a a massive differeance to any home which was as draughty as ours.
Thankyou and all the best for the Future.